World Host

World Host: Principles of Customer Services

Programme Content:

  • Why customer service is such an important part of their role
  • How to make an excellent first impression and make customers feel welcome
  • How using customers’ names can help to create a good rapport, and techniques for remembering names
  • Communication skills for success
  • How to empathise with customers, and why handling their concerns is so important
  • Why listening is an essential part of the customer service process, and how to do it effectively
  • The value of Tourism and Retail, and the important role they play in generating revenue for your business and the wider tourism and Retail economy
  • How to ‘go the extra mile’ – including making five commitments on how they will do this in your business

 

How is the qualification delivered?

The course is a one day workshop 9am – 5pm

Delivered By Qualified World Host Trainer

 

Course Benefits

Expand your Customer Service Skills

Nationally-recognised qualification in Customer Service

World Host Certificate + World Host Badge

Understanding the Customer Service Experience

 

Course Dates

14th September

 

Course Cost: £80 (Staff Discount on application)

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